Terms & Conditions

This website (Website) is owned and operated by Baby Buy Direct (Baby Buy Direct) Your access to the Website is conditional upon you accepting and complying with the terms, conditions, notices and disclaimers contained in this document and elsewhere on the Website (Terms and Conditions). And by using this Website or by participating in any interactive activity offered on this Website, you agree to be bound by these Terms and Conditions, including where they may have been modified.

Registration and Passwords

Registration is not required to browse the Website.


You may place an order with us over the telephone or by completing and submitting to us an online order form on our Website. We may at our discretion accept or reject an order depending on a variety of factors, such as availability of the ordered products or our ability to validate payment for the products.

You will receive an “order reference number” via a confirmation email or over the phone once your checkout process or phone order is complete. Please note that we will not complete your order until your payment has passed our internal validation procedures. Once your payment has been validated, a binding agreement will come into existence between you and Baby Buy Direct and only these terms and conditions will apply in relation to the supply of the ordered products. No changes to these terms and conditions will be effective unless we both agree to the changes in writing.


All stock availability as represented on our Website or by our Sales or Customer Service Team is accurate in accordance with our current stock levels, however, these stock levels are subject to change without notice. Unforeseen supply issues or unexpected demand may occasionally result in stock being unavailable. Should there be a delay in despatching your order we will contact you immediately to advise you of the reason.

Price and Payment

The price payable for a product is the one set out on our Website or advised by us over the phone at the time you place your order. All prices are inclusive of GST and are in Australian dollars.  Baby Buy Direct makes every effort to ensure prices and product information on our website, catalogues or advertisements are correct and up-to-date. Prices for our products displayed on third party websites may not be correct and we are not bound by them.

We accept payment by MasterCard, VISA credit cards, or via PayPal using the PayPal Express payment page. Your credit card details will be encrypted to minimise the possibility of unauthorised access or disclosure. Whilst we employ the latest technology and use PayPal’s secure payment gateway, we will not be responsible for any loss or damage (whether direct or indirect) suffered by you if your credit card is fraudulently used or is used in an unauthorised manner by a third party.

If you have a gift voucher/promotional/discount/coupon code, you will be prompted to enter the code at the checkout and this will generate a discount from your cart value or add an incentive. To activate, simply enter a valid code then click the “Apply” button. All promotional codes have a unique set of terms and conditions automatically applied when issued and are only valid at our discretion. Promotional codes cannot be used in conjunction with any other offer or discount. If you are unable to use a promotional code, please contact our Customer Service Team.

A tax invoice will be sent to you when the items you have ordered are delivered. Your tax invoice is your proof of purchase and may be required for any warranty claims.


Baby Buy Direct will send majority of orders the next business day once a payment has been validated.   Australian Orders are sent via Australia Post Parcel delivery with tracking information.

You may choose your items to be sent via express or regular post.

If neither you nor your authorised representative is at the delivery address to take delivery, an “Article Awaiting” card will be left at the delivery address and your order will be taken to the Australian Post Office suitable to store the product until you are able to go and pick it up. In these circumstances our obligation to deliver the product to you is satisfied when the “Article Awaiting” card is left at the delivery address.

International orders are sent through Australia Post, please use the shipping calculator on this Website to determine an estimated shipping quote or please contact Baby Buy Direct for further info.

Refunds, Returns and Exchange Policy

Baby Buy Direct grants no refunds of products purchased on this Website except where applicable under the Trade Practices Act.  If you are entitled to a refund, we will only give you the refund once we have received the product at our warehouse and inspected it and assessed whether it is eligible for a refund. Any refund we make will be by the same payment method used to purchase the product.

PayPal Refunds – All refunds or partial refunds issued through PayPal will incur a small fee (2.4% plus .30 cents per transaction).  If you purchase online using Paypal and require a refund, or partial refund it will be issued back to you through PayPal.

Unused products in their original packaging may be exchanged within 14 days from the original sales receipt.  Return shipping costs are not covered by Baby Buy Direct and are at the expense of the buyer. To exchange items please email sales@babybuydirect.com.auto arrange. You will be required to complete our returns form and post your unused items in their original packaging back to Baby Buy Direct accompanied by the original Baby Buy Direct Sales Receipt.

Intellectual Property & Website Content

The intellectual property rights, including copyright, in all material, information, products, graphics, text, software and advertisements (if any) on the Website (Content) are owned and/or controlled by Baby Buy Direct (and where appropriate its suppliers and/or licensors) unless stated expressly to the contrary on the Website.

All Content is protected by Australian and international copyright and trademark laws. You must not download, upload to a third party, copy, modify, reproduce, republish or otherwise in any way deal with this Content in any way except for your personal non-public and non-commercial use in exactly the same form or as specifically permitted in writing by Baby Buy Direct or any relevant third party.

You must have Baby Buy Direct’s written permission to use any of the Material (including any of Baby Buy Direct’s logos or trademarks in any way whatsoever including to link from another website to the Website.

Website Security and Integrity

You agree that you will not circumvent the Website’s security features, corrupt any content or files on or obtained from the Website, interfere with or in any way disrupt Baby Buy Direct’s services or servers, or networks connected to Baby Buy Direct’s service or servers or otherwise violate any applicable law or regulation or these Terms and Conditions.

Linked Sites

This Website may provide links to other websites, but if you access other websites through these links you do so at your own and sole risk. Baby Buy Direct does not endorse nor review or control any content, advertising, products, services or other materials on or available through such sites, nor is it responsible for any viruses, malicious or invasive code, or other items of potentially destructive nature that they may contain. Any correspondence or business dealings or even correspondence with any third party through the Website, including any payments, are a matter solely between you and the third party responsible for that website. Baby Buy Direct will not be responsible or liable for any loss or damage of any sort arising out of such dealings or as a result of any link to any other site from this Website.


  1. The Website is not provided to you as a service and all Content is provided “as is” and, to the fullest extent permitted by law, without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability and fitness for a particular purpose to the extent permitted by law. And you agree that your use of this Website and any of its Content is entirely at your own risk
  2. Baby Buy Direct does not warrant that your access to the Website or any functions it contains will be uninterrupted or error-free, that any defects will be corrected or that the Website or the server which stores and transmits Content to you are free of viruses or any other harmful components.
  3. Baby Buy Direct does not warrant or make any representation regarding your access to, or the results of your access to, the Website (including any related or linked websites) or any Content in terms of correctness, accuracy, timeliness, completeness, reliability or otherwise.
  4. Baby Buy Direct nor any related owners or employees will under any circumstances (including but not limited to any act or omission on their part) be liable for any indirect, incidental, consequential, special and/or consequential damages or loss of profits whatsoever or exemplary damages (even if they are foreseeable or if Snoozy Baby has been advised or are deemed to have constructive knowledge of the possibility of such damage) which result from any use or access of, or any inability to use or access, the Website or the Content or any of it.
  5. The Website and Baby Buy Direct owners and employees, shall not be liable for any all injuries, actions, claims liabilities, damages, losses, costs or expenses, including reasonable independent legal fees, arising as a result of your use or that of your child of the Website.
  6. Baby Buy Direct does not represent that the Content on the Website is appropriate or available for use in all countries.
  7. Baby Buy Direct reserves the right to terminate, close and/ or suspend the Website and/or refuse service to you at any time without notice for any reason.

Please refer to our Privacy Policy to see how we collect, use and protect your personal information.

Contact Us

If you wish to make a complaint regarding content on the Website, please notify Baby Buy Direct by email to sales@babybuydirect.com.au with ‘Complaint’ as the subject line or by post to the address noted below.

All correspondence concerning the Terms and Conditions should be emailed to: sales@babybuydirect.com.au