Refund, Returns & Exchanges

Baby Buy Direct grants no refunds of products purchased on this Website except where applicable under the Trade Practices Act.  We do our best to ensure our products are free of any manufacturing defects. Sale or discounted items cannot be returned or exchanged unless there is a manufacturing defect.
If you are entitled to a refund, we will only give you the refund once we have received the product at our warehouse and inspected it and assessed whether it is eligible for a refund. Any refund we make will be by the same payment method used to purchase the product.
Unused products in their original packaging may be returned to Baby Buy Direct and exchanged within 14 days from the original sales receipt.  Return shipping costs are not covered by Baby Buy Direct and are at the expense of the buyer. To exchange items please email or phone Baby Buy Direct to arrange. You will need to complete the return & exchange form and post your unused items in their original packaging to Baby Buy Direct  accompanied by the original Sales Receipt.